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To
Book, contact your trainer direct:
Catherine Tuff
Ann McAvoy
Catherine Bowie
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Prices and Outlines |
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Frozen
Menus for Self Catering Sales (1/2 day) £50
pp + VAT Catherine
Tuff |
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Course
content
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A
look at your visitors, your facilities, your experience and
what will suit you
Useful dishes, popular choices
Managing your time and batch cooking
Hints and tips on how to sell, store, package, label &
deliver menu dishes
Recipes for profit
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For
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Any
self caterer wishing to take advantage of food tourism opportunities
to expand their profit sources. |
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Planning
& Costing Self Catering Menus (1/2 day) £50
PP + VAT Catherine
Tuff |
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Course
content
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A
look at favourite dishes
How to choose and change the menu for your business and your
customers
Creating inventive and appealing frozen menus to appeal to
your customers
Accurate dish costing to ensure you fix the right price
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For
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Any
self caterer wishing to take advantage of food tourism opportunities
to expand their profit sources. |
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Introduction to Food Safety
(1/2 day) £50pp +
VAT
Catherine
Tuff |
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Course
content
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Develops
knowledge of basic principles of food hygiene
Begins a culture of safe food handling at induction and beyond
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For
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F/t
staff at induction (or within the first 4 weeks) or p/t & casual
staff (within 8 weeks of employment). For category A food handlers,
ie waiting staff, servery assistants, counter staff, cellermen,
bar staff (not involved in preparation) |
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Self
Catering Business Boost (1/2 day) £50
+ VAT Ann
McAvoy
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Course
content
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Update
on the self catering industry - what's new
Future visitor trends o Making life easier for potential visitors
Adding value - the opportunities o How easy are you to do
business with
Availability calendars
On-line booking
SWOT & PEST analysis (no, not little creatures)
Innovation ideas - new products/business opportunities/working
together
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For
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All
Self Catering operators looking to boost their business |
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Better
Breakfasts for B&B's (1 day) £65
PP + VAT Catherine
Tuff |
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Course
content
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Take
a closer look at your breakfast menu and what it says about
you in the competitive market place ·
Breakfast choices and cost comparisons ·
Find out how to offer more to your customers but with less hassle
to you.
Recipe demonstrations and tastings. ·
Discover recipes and cooking methods designed to suit minimum
staffing (one or less!) levels ·
Simple & cost-effective ways to improve the product you offer
·
Demonstrations on egg dishes, fish dishes and creative alternatives
(inc. veggie). |
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For
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Anyone
serving breakfasts to the public. Especially useful to those
who may have been serving the meal for many years seeking some
new ideas |
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REHIS
Elementary Food Hygiene Certificate (1 day) £75
PP+VAT Catherine
Tuff |
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Course
content
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The
one-day certificated course essential for all food handlers.
Accredited by REHIS
Develops an understanding of the basic principles of food
hygiene (vital to establish evidence of due diligence)
Elementary Food Hygiene Course Course content
At this level hazard analysis, and the implementation of
food safety systems based on HACCP principles is incorporated
into the course content.
1. An Introduction to Food Hygiene
2. Bacteria and Their Characteristics
3. The Incidence of Food Poisoning and Its Prevention
4. Personal Hygiene and Working Habits of the Food Handler
5. The Working Environment
6. Cleaning Practices
7. Common Food Pests and Their Control
8. Food Safety Legislation
Cost includes light lunch and delegate pack.
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For
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Requirement
for staff within 3 months of employment (Introduction To Food
Hygiene training should be carried out in the interim) |
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Menu
Planning and Costing (1 day) £65
PP +VAT
Catherine Tuff |
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Course
content
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The
menu is your 'shop window' to the customers. Make sure you
know what message it sends and find out how to upgrade your
image to attract today's discerning customers.
Track down those customers and find out how to bring them
to the door for your cooking
Creative menu planning - local produce within your operational
restrictions
Keeping costs in hand - how to calculate profit levels and
your selling prices
Follow our simple step by step costing calculation programme
to see exactly how much profit you make per head.
Lots of useful practical exercises - bring your own calculator.
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For
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Anyone
serving food to the public who wants to maximise their net profits
and make their operation most cost effective |
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Table
Service Skills (1/2 day) £40
PP +VAT
Catherine
Tuff |
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Course
content
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Training for waiters/waitresses to provide smooth and professional
restaurant service
Improving customer relationship skills and customer satisfaction
- the service journey
Upselling skills to maximise profits from your menu
Modern restaurant, menu and table presentation to suit your
style
Professional practical table service skills and ordering systems
Practical exercises: table laying, silver service, clearing,
napkin folding
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For
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Anyone
serving food to the public who wants to increase turnover, polish
up their restaurant presentation, customer service, and keep
up to date with staff development |
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Staff
Trainer - 2 days (£200
PP +VAT) Practical Trainer Skills
Ann
McAvoy |
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Course
content
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Effective
skills training techniques
When training needs to take place
Maximising learning
Structure of an effective training session
Attention/Breakdown/Check
Using questions in training
Delivery of 2 practical training sessions
Issue of food & bar service trainer's toolkit
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For
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Anyone
who needs the skills to train other staff in practical tasks |
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Disability
Awareness (1/2 day) £40
PP +VAT Catherine
Bowie |
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Course
content
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Your
role and responsibility when serving visitors with disabilities
Communication techniques for visitors with disabilities
Understanding different disabilities
Looking at your service from the visitor’s point of view
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For
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Anyone
managing and/or operating a hospitality business today
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Overseas
Welcome French/German (1/2 day) £40
PP +VAT Catherine
Bowie |
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Course
content
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Visitor
awareness including basic language training & cultural information
Useful words & phrases
Understanding of difference in culture & expectations
Tips & hints on how to delivery excellent service to visitors
from the nominated countries |
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For
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For
absolute beginners who need basic language tips & background
info on the market |
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Service
Assured - Staff (1 day) £65
PP +VAT Ann
McAvoy |
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Course
content
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The
Importance of Great Service
Lifetime value of a customer & building loyalty
Internal service & improvement ideas
The customer service journey & opportunities to stand out
The Service Professional - language & behaviours
Recovering difficult situations effectively
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For
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Anyone
delivering service to customers who wishes to impress their
customers with an experience that is memorable for all the right
reasons |
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Course
Pricing
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In-house
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Free
of charge
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£55/£35
+ vat
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£65/£40
+ vat
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Costs
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