As a former Chief Inspector for the Taste of Scotland Guide, Catherine Tuff is very experienced in the Quality Assessment of hotels and restaurants and all commercial food service outlets.

Quality assessment allows independent bench marking of your own business amongst your competitors, a snap shot of your customer service and a detailed, expert report on the culinary offering.

Hospitality Business Advice
To build upon the findings of a mystery customer or Quality Control visit, constructive and progressive advice and discussions to develop a training plan, highlight ways to prevent wastage, raise efficiency and sales and increase turnover and profitability. Premises, service and food quality assessment undertaken without knowledge of your staff so that a true picture can be gained.

We also provide a Mystery Customer Service where an incognito visit and full assessment report can be made at your own premises.